YOUR SYSTEMS. YOU CHOOSE WHAT TO HAND OVER.

• Clarify · Consulting Clarifies direction and decisions.
• Change · Projects and implementation Build or change something.
• Keep running · Services Keep running what needs to run every day. For IT: Flex.

YOU APPROVE THE WORK. YOU KEEP CONTROL OF THE COST.

You say what you need. I confirm what I will take on and what it costs. You approve the work and see the result afterwards.

1. You ask. By email, by phone or in the client portal. You don't have to classify anything.
2. I confirm scope and price. Or a cost limit, when the scope is not yet clear. It is never exceeded in silence.
3. You approve. Your team can trigger small standard tasks directly, up to a limit we agree on.
4. I do the work. You see the result. It is billed exactly once, from the balance or by invoice. If it gets bigger, I tell you first.

Your client portal keeps it all together: jobs, approvals, completed work and costs. When a decision is waiting for you, an email tells you; the details stay in the protected area.

With a credit balance, you pay for several jobs without settling every small item separately. Once a job is done, the agreed amount is deducted. The rest stays available.

So you see not only what is left on the balance. You also see what support you actually needed.

Your IT area in the client portal

• Balance What you paid in, what was deducted, what is still available.
• Jobs Requests, approvals, status, result.
• Documents Guides, check reports, invoices.
• History What you needed support for, by month and year.

YOUR CREDIT BALANCE. COSTS IN VIEW.

Your credit balance works like prepaid credit. You pay in an amount you choose yourself. For each task, you know the price or the cost limit in advance; once it is done, the amount is deducted once.

The balance is not a pot you have to keep full. It is your cost control. Whether and when you top it up is your call. Nothing happens automatically. Prefer invoices? That works in every arrangement.

Three months on your credit balance

Your deposit. The cost of each completed job is deducted. The rest stays available. Schematic, without amounts.

• Create a user: Small
• Set up a workstation: Package
• Connect a phone: Medium
• Guide to calendar sharing: Guide
• Reconnect the printer: Small

An example

In March, a new employee starts. Create the user: small. Set up the workstation: package, on site. Connect the phone: medium. Plus a guide to calendar sharing, so your team can do it themselves next time. In April, the printer needs reconnecting: small. In May, nothing comes up. Only the cost of completed work is deducted. After each job, you see what is still available.

• Does not expire Not monthly, not yearly.
• Stays yours If we stop working together, you get the rest back.
• Emergencies come first In an emergency, I start, even with an empty balance.

SMALL. MEDIUM. LARGE.

The price comes before the work. To keep it simple, tasks with a clear result come in three sizes, and each size has a fixed price. Anything that takes more steps or more responsibility is bigger and costs more. Small jobs stay affordable. You don’t have to work out the size yourself. I do that before I start, and you say yes.

• Small (Fixed price): One setting. One user. One license.
• Medium (Fixed price): A setup with several steps, such as connecting a phone.
• Large (Fixed price): A complete, clearly defined job. For example, preparing a licensing decision.

From the work

A client asked about an annual plan. I checked who needs which feature, what is already paid for and what is committed until when. The recommendation fit on one page: stay monthly. The bigger lever was elsewhere.

READ THE CASE

• Fixed packages for bigger standard work, such as setting up a workstation or replacing a device. On site, travel included.
• Separate fixed prices for a guide, a joint walkthrough and the monthly check.
• If the scope isn’t clear yet, we agree on a limit. It is never quietly exceeded.
• An unfamiliar fault starts with an initial investigation. Then you decide.
• A larger undertaking, such as a migration, gets its own proposal.

You get your price list with the proposal. A confirmed fixed price stays, even if I need longer. I fix my own mistakes at no charge.

DONE FOR YOU. DONE WITH YOU. DONE BY YOU.

For each suitable task, you choose what you get.

• “Handle it.” I do it and check the result.
• “Show us how.” We work through the task together. Your team practices the steps and asks questions as we go.
• “Build us a guide.” Paid for once. It stays with you and works for the whole team, new hires included.

The guide matters most to me. When a task keeps coming back, I suggest one myself and tell you what it will save you. Whatever you would rather hand over long term, I take care of. Both are right, as long as the choice is deliberate.

What you can order

• Everyday work and collaboration Outlook, calendars, phones, a how-to question.
• Users and access New hires, leavers, licenses, permissions.
• Workstations and devices New PC, device replacement, printers.
• Maintenance and security Updates, settings, security alerts.
• Backup and checks Monthly check, a restore test if you want one.
• Faults Narrow down, fix, bring in specialists if needed.
• Providers and partners Coordinate them, accompany their visits and handovers.
• AI tools at work Use and adapt the tools you already have. Building something new is a project.
• Team workshop One topic, your team, your questions, on site.
• Quick evaluation Is this software right for us? Up to three options compared.
• Purchasing I order in your name. I earn nothing on the product.

Keeping an eye on things is something you order. With the monthly check, I look at whether the backup ran, whether accounts and licenses are right and whether there are warnings, and I report what I find. On demand, without a check you have ordered, nobody looks at your systems between your requests. I would rather say that up front.

THREE ARRANGEMENTS. AS MUCH RESPONSIBILITY AS YOU WANT TO HAND OVER.

With the first, you order individual tasks. With the second, you hand me whole areas. With the third, the entire operation.

On demand

• Who runs the IT: You.
• What I do: Individual tasks, when you call me.
• How you pay: Per task, from the balance or by invoice.
• Base fee: None.
• For example: A new user, a new PC, a guide.
• A good fit if: You can do a lot yourself and want targeted help.

Managed areas

• Who runs the IT: You, except in the areas you hand to me.
• What I do: Routine work, checks and faults in my areas, without you having to ask.
• How you pay: A monthly fee for your areas.
• Base fee: Only the fee for your areas.
• For example: I look after Microsoft 365, users and licenses included; the devices stay with you.
• A good fit if: You want to hand over one area long term.

Full service

• Who runs the IT: I do, within the agreed scope.
• What I do: The entire agreed operation, with partners for network and hardware.
• How you pay: A takeover price once, then a monthly fee.
• Base fee: The fee for the operation.
• For example: One contact for everything.
• A good fit if: You no longer want to deal with IT.

Nothing has to be rebuilt first. I also take over existing systems and prepare the handover from your current provider properly. If your needs change, we change the arrangement. Every three months, we take a short look, free of charge, at whether it still fits.

WHY FLEX IS BUILT DIFFERENTLY.

IT support can cover four different things. Work that gets done. Responsibility someone carries over time. Know-how that builds up along the way. And standby when the business needs it. Ongoing responsibility and standby can carry a monthly fee, even when nothing comes up. Flex separates the four. You pay for what you need.

What you pay for · How Flex handles it

• Work When it comes up, at a price or limit you know in advance.
• Responsibility Only when you hand over an area or the whole operation. Then as a monthly fee.
• Know-how It stays with you. If you want, as a guide, paid for once.
• Standby Only when your business needs it. Then properly organized, with backup coverage and its own price.

On demand, a quiet month costs little or nothing. A month with two new hires and a new PC costs more. Costs follow what comes up. That is why it is called Flex.

IF SOMETHING COMES UP, GET IN TOUCH.

By email or by phone. If it is critical, call. Then it takes priority, and I stay on it. If I am traveling, you know in advance. In an emergency, nothing waits for a top-up: we briefly agree on what I will do, and then I start. It is billed afterwards, and anything a monthly fee already covers costs nothing extra.

Channel · For · What happens next

• Email Anything that isn’t urgent. I name the result and the price or limit. You say yes.
• Phone Critical and urgent issues. I tell you right away what I can take on and when.
• Client portal Requests, approvals, balance and status. The same confirmation, the same history.

Why so simple. First contact, assessment, start of work and resolution are different steps. A service level that only fixes a response time promises less than it seems to. I only promise what is actually in place. If your business needs fixed response times or around-the-clock coverage, we organize it properly: with backup coverage, in writing and at a price that fits.

YOUR IT STAYS YOURS.

Accounts, licenses, data and backups are in your name, and you pay the providers directly. I only get the access the work requires. Guides and documents stay with you. That gives you the information and access to take back the work or arrange a handover to another provider.

If I offer to run your systems, I say so openly. When I assess providers for you, I work on your side.

SELECTING AND MANAGING IT PROVIDERS

Related perspectives

• What are you actually paying for in IT support?
• You can delegate the work and keep control.
• The question was an annual plan. The bigger lever was elsewhere.

Common questions

Is there a base fee?

Not on demand. You pay for the tasks you confirm. Managed areas and full service have a monthly fee, because they come with ongoing responsibility.

How much do I pay into the credit balance?

As much as makes sense for you. A modest amount we set together is enough to start. You get a QR deposit slip for it, not an invoice: no due date, no reminders. Whether and when you top up is your call.

Does the balance expire?

No, not monthly and not yearly. After three years without use, I get in touch so we can decide how to proceed. If we stop working together, I settle the completed work and pay you back the rest.

Who decides whether a task is small, medium or large?

I do, before I start. You see the size and the price and say yes. A confirmed fixed price stays, even if I need longer.

Can employees order directly?

Yes. Named employees can trigger small standard tasks directly, up to a limit we agree on. Anything bigger is approved by the person you designate.

What happens in an emergency if the balance is empty?

I start anyway. We briefly agree on what I do first. It is billed afterwards, and anything a monthly fee already covers costs nothing extra.

How fast do you respond?

Critical issues by phone take priority. For everything else, I first confirm what I will do and what it costs. Fixed response times are agreed when your business genuinely needs them, and then they are actually in place.

Does full service mean automatic 24/7 coverage?

No. Full service describes the agreed operation. Around-the-clock coverage is only arranged on purpose, with backup coverage and its own price.

Does everything start with the diagnosis?

No. If the overview is missing on a business question: a first conversation, the diagnosis and the deep scan, without a fee. Then you decide. An idea or a decision we discuss directly in consulting. For a specific IT task, we clarify directly what needs doing and what it costs. An unfamiliar fault starts with an initial investigation. We agree its scope and cost limit beforehand.

WHAT WOULD YOU LIKE TO HAND OVER?

Tell me what runs today, what creates work and what you would like to hand over. I will come back with a proposal for how we split it, and with your price list.

An IT task does not need the strategic diagnosis.

Scope and price, or a cost limit, are agreed before any work is commissioned.

TELL ME WHAT YOU NEED