Disruption Dynamics
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Insights

Three proposals. Three different questions.

One proposal includes migration and rollout. Another assumes clean data and an internal project lead. The third starts lower but prices support and handover separately.

Which one costs less?

There is not enough information yet.

The proposals may all be reasonable. They are simply answering different questions.

Comparison starts before the proposal

Three providers can read the same project label and picture three different assignments.

The company first needs a shared view of the need. What must work reliably afterwards? Which dependencies exist today? What stays internal? What should the provider own? Which risks must stay out of operations?

Only then do three prices begin to describe comparable work.

Assumptions belong next to the price

Every proposal contains assumptions. Some are explicit. Others sit between the line items.

Data quality, internal availability, current integrations, volumes, licensing, training, and support all change effort and risk.

A useful comparison therefore shows what is included, assumed, excluded, and optional. The point is not to catch a provider out. It is to give everyone the same starting point.

Compare the full commitment

The opening price is only one part of the decision.

The full commitment also includes migration, integrations, internal time, training, support, storage, added modules, renewals, future changes, exit, and knowledge transfer.

A higher starting price may be the clearer choice. The comparison may also show that the current system is still sufficient.

Evaluate the provider, not only the document

A polished proposal does not reveal the full working relationship.

How does the provider clarify open questions? How are dependencies handled? Who owns which decisions? How are changes recorded? What knowledge remains with the company?

Good providers benefit from clear questions. They can make fewer guesses and take clearer responsibility for their work.

The company side needs its own role

Someone on the company side must hold the need, the assumptions, and the comparison standard. That role helps the company assess the proposals without handing the decision to one of the providers.

Disruption Dynamics works on the company side in an independent assessment. Which provider wins does not change what DD earns for that assessment.

The proposals become comparable only after the question does.

Patrick Thole, Disruption Dynamics, Zürich
disruption-dynamics.ch